Frequently Asked Questions

onQ CMS offers robust role-based access control, allowing you to specify which users can update content on particular corporate screens or screen groups. This ensures brand consistency while enabling authorised local teams to manage relevant content efficiently.

Yes, onQ CMS integrates smoothly with existing corporate IT infrastructure including Microsoft 365, Active Directory, SharePoint, Teams, and common corporate data feeds like live KPI dashboards and calendar systems. This enables centralised management of digital signage content within your established workflows.

Unlike traditional digital signage that primarily focuses on content playback, onQ’s platform offers a comprehensive retail media operating system. It combines media-grade infrastructure, centralised governance, programmatic monetisation, dual-mode audience analytics, and strategic managed services. This transforms venues into monetisable media networks with real-time control and proof-of-play, rather than just display networks.

The onQ Retail Media OS is ideal for a wide range of venue operators looking to establish or expand retail media networks. This includes grocery and supermarket chains, shopping centres, automotive dealerships, fitness and leisure centres, specialty retail chains, and any multi-site operators with existing screen infrastructure. Its flexibility supports diverse environments requiring centralised digital signage and campaign management.

Yes, onQ Audience Measurement is designed with privacy by design principles and complies with the Australian Privacy Act 1988 (Cth). It estimates audience presence using passive Bluetooth signal detection without collecting personal information, operating outside most Privacy Act obligations. Additionally, it aligns with GDPR and the IAB Viable In-Store Measurement Framework to ensure robust privacy standards.

Yes, onQ CMS enables centralised management of content across multiple store locations and unlimited screens from a single intuitive dashboard. It supports advanced features like campaign scheduling, zone-based targeting, and real-time content updates, making it ideal for managing multi-site screen networks in retail media environments.

Installation timelines for retail rollouts depend on the scale and complexity of the project. onQ Digital’s experienced national team can efficiently deploy digital signage and LED signage across hundreds of locations, having completed rollouts of over 600 stores within a single campaign window. Our managed services ensure seamless installation with minimal disruption to store operations.

Yes, onQ Digital provides ongoing managed services after installation, including Gold, Silver, and Bronze SLA tiers with response times ranging from 1 to 8 hours. Our support includes remote device monitoring, preventative maintenance, and campaign management to keep your digital signage network operating smoothly.